Frequently Asked Questions
Everything you need to know about your Sarah Wells purchase.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days, and tracking information will be emailed to you as soon as your package ships.
What is your return and exchange policy?
We want you to love your bag. If you are not completely satisfied, you can return or exchange unused items within 30 days of purchase in their original packaging.
How do I care for my Sarah Wells bag?
To maintain the quality of your bag, we recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing or harsh chemicals to preserve the fabric and hardware.
Do you offer a warranty on your products?
Yes, we stand behind our craftsmanship. All Sarah Wells bags come with a limited one-year warranty against manufacturer defects to ensure your peace of mind.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.